At Chic Lilly, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.
Return Policy
Eligibility for Returns:
- Items must be returned within 30 days of receipt.
- Products must be unworn, unwashed, and in their original condition with tags attached.
- Discounted items are final sale and cannot be returned or exchanged.
Return Process:
- Initiate a Return: Reply to your order confirmation email or contact our customer service team at [email protected].
- Prepare Your Package: Securely pack your item(s) in their original packaging.
- Shipping Label: Print the prepaid return shipping label sent to your email.
- Ship the Package: Attach the shipping label to your package and drop it off at the nearest shipping facility.
Refund Policy
Once we receive your return, we will inspect the item(s) and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note:
- It may take up to 7-10 business days for the refund to reflect in your account.
- Original shipping charges are non-refundable.
Exchanges
We offer exchanges for items that are defective or damaged. If you need to exchange an item, please contact us at [email protected] with the details of the product and the defect.
Additional Information
For further assistance or questions about our return and refund policy, please contact our customer service team:
- Email: [email protected]
- Phone: +1 541-285-3621
We value your feedback and are committed to improving our services to meet your needs.